Overview
Sentinel uses AI to help teams understand Workday integration failures faster. Security and privacy are foundational to how we design, build, and operate AI-assisted features.
How Sentinel uses AI today
| Feature | Description | Tiers | Provider | Data in scope |
|---|---|---|---|---|
| Root Cause Analysis | Analyzes integration event metadata to generate a root cause analysis report. | All tiers | OpenAI | Read‑only access to Workday Integration Events; relies on non‑invasive metadata. (i.e., event IDs, status, timings/duration, messages, tags, file metadata) |
Transparency & control
Admin controls: AI features can be enabled/disabled in Settings (Privacy & AI).
Clear labeling: AI outputs are presented as assistance for operators and do not replace human decision‑making.
Privacy & data protection
Training use: Sentinel does not use customer data to train our models or third‑party models.
Data handling: Encryption in transit and at rest; logical tenant separation; least‑privilege access.
Access: Restricted to authorized personnel based on role and necessity.
For more on Sentinel’s security posture and sub‑processors:
Security Overview: https://dispatchintegration.com/sentinel-security-overview
Sub‑processors: https://dispatchintegration.com/legal
Security practices
Encryption: TLS in transit; AES‑256 (or stronger) at rest.
Hosting: Microsoft Azure (Canada Central) with logical tenant separation.
Certification: ISO/IEC 27001:2022 in scope.
SDLC: AI features follow the same secure development lifecycle, change control, and testing as the rest of Sentinel.
Legal & regulatory
Sentinel keeps humans in the loop and provides transparency and administrative control. We monitor emerging AI regulations and adjust practices as needed.
FAQs
- What data is analyzed by AI?
- Integration event metadata from Workday (for example, status, timings, messages, tags, related/past event references, file metadata), available via read‑only access.
- Can we disable AI features?
- Yes. Admins can disable AI features in Settings (Privacy & AI).
- Does Sentinel use customer data to train AI models?
- No.
- Does OpenAI use customer data from Sentinel to train AI models?
- No.
Contact
For security, privacy, or compliance inquiries, contact sentinel@dispatchintegration.com.