When something goes wrong with a Workday integration, using the alert priorities along with integration system tagging will ensure you are notified at the right time using the right method.
Prerequisites: You or your administrator will have to have setup the Alert Severity Management appropriately for your organization.
Configure Alert Notification Channels
To ensure you get the right alerts for the right channel the following process will direct the alerts to either email or sms.
- Navigate to Dispatch Sentinel and login.
- Navigate to the Alert Management screen by hovering over the bell icon
- Choose the appropriate tag for which you'd like to receive notifications for. If your integrations are not tagged, use the Default/No Tag option.
- Set the appropriate channel for the notification and priority. If you have a noisy integration that throws lots of "Completed with Errors" that can be safely ignored, then make sure the Alert Priority Management is setting the priority appropriately.